Guaranteed Security for your Data

The online version of our real estate Software onOffice Enterprise edition gives you the freedom of being able to work anytime and anywhere. You will be able to access your data wherever you are, round the clock. However, this level of convenience requires an equally high level of security for external storage of your business data.

In order to achieve this high level of security, we have installed powerful server farms in two geographically separated data centers in Frankfurt/Main. The servers perform the processing and storage of all data, as well as the backup of information. In addition to this, we operate another backup server in a third location, Saarbrücken to ensure total security.

Contract for External Data Processing

External data processing is now common in most companies. Be it through the usage of an external data center or the maintenance of IT systems by external providers, in either case, the regulations of §11 BDSG ("Federal Data Protection Act") must be adhered to. We have created a sample contract (only avaible in german) for external data processing that can serve as a template for your convenience.

The Data Center

Housed in very modern buildings complying with the highest standards, the server rooms are secured via access control that is monitored by security personnel. To guard against theft, each site is located in a secure, protected, not-easily-visible location, with video surveillance for the outdoor areas and fencing around the perimeter. Monitoring redundant power supplies, fire detection control and suppression measures help to further maximize the security of our servers.

Always Fully Informed Through the Server Monitoring System

To give us an immediate picture into the onOffice server architecture, we implemented a simple yet effective monitoring solution. The system allows you to monitor the load on the onOffice servers. By way of simple visual monitoring, we have a network of traffic lights for each individual server – smart server, web server, mail system and portal system.

Our support team and in-house development team receive an automatic warning alert whenever the color of a server switches to Yellow or Red so that they can commence appropriate counter measures immediately. It is possible that during the known peak times of real estate data transmission into the portals (Monday mornings and Friday afternoons), the traffic lights can switch to Yellow. Rest assured that no jobs are lost during this period; however, any queued jobs will be handled by the system after the transmission is completed.

Smart server:

Web server:

Mail system:

Portal system:

The colors of the traffic lights mean: Green = Server running in normal operation, yellow = waiting times, red = partial or complete failure of the servers. Long waiting times may occur or individual services may not be available at all.

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