guaranteed safety for your data
With onOffice smart the online based property software you benefit from the advantages of being able to work at any time and any place. You constantly have access to your data – regardless where you are. Such a freedom though requires a great amount of confidence in the external safety precautions taken in respect to your business data.
In order to satisfy this invested trust two high performance servers have been set up in two separate data processing locations in Frankfurt. These are responsible for the processing and storage of data as well as securing this information.
the data processing center – modern building meeting the highest standards
Housed in highly modern buildings, server rooms can only be accessed with authorization and are supervised by security staff. Thanks to video surveillance of the outside area, fencing around the property as well as a protected and not visible area the servers are safeguarded against theft. The comprehensive safety concept is complemented with a high level of protection against potential power failure and fire.
with the server request system always well informed
In order to offer you a transparent insight into the onOffice Server architecture we have implemented a simple request system for you. With this system you can trace what the utilization of the onOffice server is. As a simple illustration for each server – smart server, web server, mail system and portal system – we have introduced traffic lights.
Our support as well as our own development team is automatically warned with every change of the server to yellow or red to implement counter measures. Please note that during known frequently used periods for property transfers to portals (Monday mornings and Friday afternoons) that a switch to yellow is possible. Here no jobs are lost but are processed by the system after being included.
The colors of the traffic lights indicate: Green = Server operating normal, yellow = there is the possibility of waiting time, red = Part or complete server failure. There is the chance of long waiting times or certain services will not be available.