Service is our Strength
Competent and fast when you need an answer to a question concerning your business.
onOffice Direct Line: +49 241 44686-122
Our support team is available to assist you from Monday - Friday, 9am - 6pm. We can be contacted by phone or email: support@onOffice.com.
onOffice Emergency Hotline
We ensure that we are always available for our customers.
In cases of emergency, you can contact us via our emergency hotline, 7 days a week.
Tel: +49 241 44686 112
The response times at different periods of the day have been outlined below:
- Between the hours of 7.30am - 10pm, we aim to respond within 2 hours.
- Between the hours of 10pm - 7.30am, we aim to respond within 10 hours.
- All calls originating from Germany, Austria and Switzerland will be charged at the rate of 5.95 Euros on commencement and at every 5-minute interval thereafter.
For quick queries regarding our software or one of the configuration parameters, simply drop our team a message via the onOffice support chat. We will attempt to help you out as quickly as possible, whilst providing you with useful tips on how to make the most of your onOffice enterprise experience.
For more complex queries, our support personnel may use the onOffice Viewer tool. This handy tool enables our support team to remotely view the screens of your onOffice enterprise along with you. By means of a pointer, we will guide you through the individual steps very easily.