We are here for You

Take advantage of onOffice’s numerous contacts and get a quick response to your question. Dedicated in-house support takes care of your needs and is your first contact when it comes to questions concerning the onOffice enterprise software.

If you have a question regarding the settings in the onOffice enterprise, detailed online help is available. This is updated regularly and contains all information about administration or managing your module and features.

You may learn important functions and features with the onOffice enterprise software with the software’s training videos. Thanks to the clear visualization and individual use, relevant topics can be learned easily, quickly and purposefully.

The “Downloads” section completes the entire service offer for our customers. There you are able to download various manuals, additional software or support tools.

Service is our Strength

Competent and fast when you need an answer to a question concerning your business.

Brief review

Download area

onOffice Direct Line: +49 241 44686-122

Our support team is available to assist you from Monday - Friday, 9am - 6pm. We can be contacted by phone or email: support@onOffice.com.

onOffice Emergency Hotline

We ensure that we are always available for our customers. In cases of emergency, you can contact us via our emergency hotline, 7 days a week.
Tel: +49 241 44686 112
The response times at different periods of the day have been outlined below:

  • Between the hours of 7.30am - 10pm, we aim to respond within 2 hours.
  • Between the hours of 10pm - 7.30am, we aim to respond within 10 hours.
  • All calls originating from Germany, Austria and Switzerland will be charged at the rate of 5.95 Euros on commencement and at every 5-minute interval thereafter.

Fast-support Chat

For quick queries regarding our software or one of the configuration parameters, simply drop our team a message via the onOffice support chat. We will attempt to help you out as quickly as possible, whilst providing you with useful tips on how to make the most of your onOffice enterprise experience.
For more complex queries, our support personnel may use the onOffice Viewer tool. This handy tool enables our support team to remotely view the screens of your onOffice enterprise along with you. By means of a pointer, we will guide you through the individual steps very easily.

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